Can I trust your cleaners?

Yes. All our cleaners pass background checks at state and federal levels. We only work with the best.

Do you bring cleaning supplies?

Yes we bring all the necessary cleaning supplies and equipment. We use high-quality, non-toxic products that are safe for pets and children.

Do I need to be home?

No, as long as we can get in. But for your first cleaning, we generally suggest being there at the beginning and at the end so you can check our work.

What if I'm not happy with the cleaning?

Let us know right away and we'll come back to fix it at no extra charge. We want to make sure you are taken care of.

What's your cancellation policy?

Please let us know at least 24 hours before. Late cancellations may have a fee since we've already set aside time for you.

Why HEPA Vacuuming Matters: The Difference You’re Breathing

HEPA stands for High-Efficiency Particulate Air, and the difference between HEPA and standard vacuuming is the difference between capturing dust and recirculating it. At The Prime Cleaner, our Prolux Tritan HEPA vacuum captures 99.97 percent of particles down to 0.3 microns, which includes dust mites, pet dander, pollen, mold spores, and the fine construction dust that defines Miami’s indoor air quality challenge.

‍

Standard vacuums capture visible debris, the crumbs, hair, and large particles you can see. But the fine particles that affect your health, allergens, dander, and construction dust, pass through standard filters and get blown out the exhaust, redistributing into your air. You vacuum, the floor looks clean, and you breathe in the microscopic irritants your vacuum just launched airborne.

‍

HEPA filtration in a sealed system prevents this. Every particle that enters the vacuum stays captured. The air exhausted from the vacuum is cleaner than the air that went in.

‍

For Miami homes, HEPA matters more than most cities because our air quality challenges are more intense. Construction dust from the building boom, year-round pollen from tropical vegetation, elevated mold spore counts from humidity, and pet dander in the homes that have animals.

‍

The impact is measurable for allergy sufferers. Clients who switch from services using standard vacuums to our HEPA-equipped service consistently report reduced allergy symptoms within the first month.

‍