Can I trust your cleaners?

Yes. All our cleaners pass background checks at state and federal levels. We only work with the best.

Do you bring cleaning supplies?

Yes we bring all the necessary cleaning supplies and equipment. We use high-quality, non-toxic products that are safe for pets and children.

Do I need to be home?

No, as long as we can get in. But for your first cleaning, we generally suggest being there at the beginning and at the end so you can check our work.

What if I'm not happy with the cleaning?

Let us know right away and we'll come back to fix it at no extra charge. We want to make sure you are taken care of.

What's your cancellation policy?

Please let us know at least 24 hours before. Late cancellations may have a fee since we've already set aside time for you.

Marble is one of the most beautiful and most finicky materials in luxury Miami homes. It stains from acidic liquids, etches from improper cleaning products, and loses its polish from abrasive treatment. At The Prime Cleaner, we’ve worked with marble surfaces extensively through our CMA Design Studio engagements in Gables Estates, where Calacatta and Carrara marble feature prominently in countertops, bathrooms, and flooring. Understanding marble’s specific needs prevents the damage that well-intentioned but uninformed cleaning causes.

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The cardinal rule of marble cleaning: never use acidic products on marble. Vinegar, lemon juice, and acidic commercial cleaners react chemically with the calcium carbonate in marble, creating dull spots called etching that represent actual surface damage, not just staining. This means the vinegar we use so effectively on glass and fixtures stays away from marble surfaces. For marble, we use pH-neutral Mrs. Meyer’s products that clean without risking chemical reaction.

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Marble stains differently than other stone because it’s porous. Red wine, coffee, and cooking oils penetrate the surface if not wiped up quickly. The prevention approach is immediate: blot spills within seconds rather than letting liquids sit. The restoration approach for existing stains involves poultice treatment by stone care specialists for deep staining, or professional polishing for etching.

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Daily maintenance is simple: wipe with a damp, soft cloth and pH-neutral cleaner. No abrasive pads. No aggressive scrubbing. No acidic products, which eliminates most common household cleaners.

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For marble floors, our approach during cleaning visits uses soft microfiber mops with pH-neutral solution. No steam mopping, which can damage certain marble sealants. No harsh chemical mopping solutions.

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Marble in Miami faces the additional challenge of humidity. In bathrooms with marble surfaces, humidity promotes water spot formation and can interact with iron content in certain marbles to create rust-like discoloration. Regular professional cleaning addresses these before they become permanent.

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