Can I trust your cleaners?

Yes. All our cleaners pass background checks at state and federal levels. We only work with the best.

Do you bring cleaning supplies?

Yes we bring all the necessary cleaning supplies and equipment. We use high-quality, non-toxic products that are safe for pets and children.

Do I need to be home?

No, as long as we can get in. But for your first cleaning, we generally suggest being there at the beginning and at the end so you can check our work.

What if I'm not happy with the cleaning?

Let us know right away and we'll come back to fix it at no extra charge. We want to make sure you are taken care of.

What's your cancellation policy?

Please let us know at least 24 hours before. Late cancellations may have a fee since we've already set aside time for you.

Most people hire a cleaning company based on price and availability without asking the questions that actually determine whether the company is trustworthy, competent, and worth their money.

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At The Prime Cleaner, we encourage potential clients to ask us these questions because our answers are strong and we know that informed buyers choose better companies. Here are the questions that matter most, what good answers sound like, and what a bad answer reveals.

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Do You Run Background Checks on Your Cleaners?

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This is the most important question and should be the first one you ask. The answer should include specifics: what type of check, how comprehensive, and what happens if something comes up. A vague “yes, we screen our people” isn’t sufficient.

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At The Prime Cleaner, every team member undergoes a national criminal background check, professional reference checks, an in-person interview, a minimum two-week shadowing period, and we require at least two years of professional cleaning experience.

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If a company can’t clearly describe their background check process, they probably don’t have one.

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Are You Insured?

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General liability insurance protects your property if something gets damaged during cleaning. Workers’ compensation protects you from liability if a cleaner gets injured in your home. Both should be current and verifiable.

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Ask for proof. A legitimate company will provide certificates of insurance without hesitation. A company that hedges, delays, or can’t produce documentation may not be covered.

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Will I Get the Same Team Every Visit?

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Consistency matters for quality and trust. The same team learns your home and your preferences. Different people every visit means starting over each time and never building the familiarity that produces efficient, personalized service.

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Good answer: “Yes, we assign the same team to every recurring client.” Bad answer: “We try to send the same people but can’t guarantee it.”

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What Products and Equipment Do You Use?

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A professional company can name their products and describe their equipment. “Mrs. Meyer’s, baking soda, and vinegar” is specific. “We use green products” is vague. “HEPA Prolux Tritan vacuum with sealed filtration” is specific. “We bring a vacuum” is not.

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The products and equipment a company uses directly affect the quality of their results and the safety of your home. Non-specific answers usually indicate generic, cheap supplies.

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What Happens If Something Gets Damaged?

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The answer should reference their insurance policy and describe a clear resolution process. A company without insurance will either avoid the question or describe an ad-hoc process that depends on goodwill rather than policy.

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What’s Your Satisfaction Guarantee?

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Good companies stand behind their work. If you’re not happy with a cleaning, they should have a policy for addressing it, whether that’s a return visit, a partial refund, or another clear resolution.

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How Do You Handle Cancellations and Rescheduling?

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Life happens. Understanding the company’s flexibility and cancellation policy before you commit prevents frustration later. Rigid cancellation penalties may be a red flag about the company’s confidence in retaining clients through quality.

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How Long Have You Been in Business?

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Longevity indicates sustainability and accumulated experience. A company with thousands of cleanings has refined their process through repetition. A company that started last month is still learning.

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At The Prime Cleaner, we’ve completed over 11,000 cleanings with over 600 five-star reviews. That track record exists because our quality has been consistent enough to sustain and grow the business over time.

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Can I See Reviews?

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Ask to see their Google reviews, not testimonials on their website. Google reviews are verified and harder to fabricate. Volume matters: 600 reviews provides more signal than 15.

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What’s Included in the Price?

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Ask specifically what’s covered and what costs extra. A company that quotes $100 and then adds $20 for supplies, $15 for a deep attention area, and $10 for each bathroom isn’t really a $100 cleaning.

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At The Prime Cleaner, our quote includes everything: all labor, products, and equipment. No hidden fees.

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Frequently Asked Questions

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What if a company won’t answer these questions? That’s your answer. A legitimate company is happy to discuss their policies because they’ve invested in them. Evasiveness indicates the answers would disappoint you.

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Should I ask all of these? The first three, background checks, insurance, and team consistency, are non-negotiable. The rest are important but secondary. Start with trust and accountability, then evaluate everything else.

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Book With The Prime Cleaner

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We welcome these questions because our answers are strong. Background-checked teams, full insurance, same team every visit, HEPA equipment, eco-friendly products, transparent pricing, 11,000 plus cleanings. Call us at (305) 575 - 2776 or book online at theprimecleaner.com.