Can I trust your cleaners?

Yes. All our cleaners pass background checks at state and federal levels. We only work with the best.

Do you bring cleaning supplies?

Yes we bring all the necessary cleaning supplies and equipment. We use high-quality, non-toxic products that are safe for pets and children.

Do I need to be home?

No, as long as we can get in. But for your first cleaning, we generally suggest being there at the beginning and at the end so you can check our work.

What if I'm not happy with the cleaning?

Let us know right away and we'll come back to fix it at no extra charge. We want to make sure you are taken care of.

What's your cancellation policy?

Please let us know at least 24 hours before. Late cancellations may have a fee since we've already set aside time for you.

Tipping house cleaners is appreciated but never expected or required at The Prime Cleaner. Our pricing reflects fair compensation for our team, and we don’t build gratuity expectations into our service model. That said, many clients do tip, and we’re happy to share what’s customary so you can make an informed decision rather than guessing awkwardly.

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The standard range for tipping residential cleaners in Miami is 15 to 20 percent of the cleaning cost, consistent with tipping norms for personal services. For a $200 cleaning, that’s $30 to $40. For recurring clients, some tip every visit while others tip periodically, often monthly or quarterly, or provide a larger tip during the holidays.

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Holiday tipping is the most common form. Many clients give their recurring team a holiday tip equivalent to one cleaning session’s cost. For a team that comes biweekly at $180 per visit, a $180 holiday tip distributed among the team is a generous and common practice.

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The decision to tip should depend on several factors. Did the team do exceptional work? Did they handle a particularly challenging situation? Have they been consistently excellent over months of recurring service? Tips are most meaningful when they acknowledge specific quality rather than feeling like an obligation.

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Cash is the most direct way to tip because it goes immediately to the people who did the work. If tipping by cash, hand it to the team lead at the end of the cleaning and specify that it’s for the entire team.

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What matters more than tipping is treating your cleaning team with respect. Saying thank you, offering water on hot days, leaving a positive review, and referring friends to the company are all forms of appreciation that complement or substitute for monetary tips.

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Frequently Asked Questions

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Is tipping required? No. Our pricing reflects fair compensation. Tipping is appreciated but never expected.

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How much should I tip? 15 to 20 percent is customary if you choose to tip. For recurring service, holiday tipping of one session’s equivalent is common.

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Should I tip each team member individually? Tipping the team lead with instructions to share is the simplest approach.

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