Can I trust your cleaners?

Yes. All our cleaners pass background checks at state and federal levels. We only work with the best.

Do you bring cleaning supplies?

Yes we bring all the necessary cleaning supplies and equipment. We use high-quality, non-toxic products that are safe for pets and children.

Do I need to be home?

No, as long as we can get in. But for your first cleaning, we generally suggest being there at the beginning and at the end so you can check our work.

What if I'm not happy with the cleaning?

Let us know right away and we'll come back to fix it at no extra charge. We want to make sure you are taken care of.

What's your cancellation policy?

Please let us know at least 24 hours before. Late cancellations may have a fee since we've already set aside time for you.

Tile and hardwood floors dominate Miami homes, and cleaning them correctly requires understanding what each material needs and what damages it. At The Prime Cleaner, we encounter both floor types at virtually every appointment and adjust our products and techniques accordingly. Using the wrong approach on either surface causes damage that ranges from cosmetic to permanent.

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Tile floors in Miami are typically porcelain or ceramic, durable surfaces that tolerate most cleaning products and methods. The tile itself is resistant to water, chemicals, and abrasion. The vulnerability is the grout between tiles, which is porous, absorbs moisture, and provides the texture that mildew and mineral deposits cling to. Our tile floor cleaning addresses both surfaces: mopping the tile with Mrs. Meyer’s while paying attention to grout lines that need periodic baking soda treatment.

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For tile, HEPA vacuuming before mopping captures the sand and fine debris that would otherwise get pushed into grout lines by the mop, where they’re harder to remove. This vacuum-first approach is especially important in Miami where sand tracking is constant.

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Hardwood floors require more careful product selection. Excess water damages hardwood by causing swelling, warping, and finish deterioration. We use damp mopping, never wet mopping, with minimal product. The mop touches the surface lightly and dries quickly, protecting the wood from moisture exposure.

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Vinegar, while excellent for hard water on glass and fixtures, is too acidic for regular use on sealed hardwood. It can dull the finish over time. We use pH-neutral products on hardwood that clean effectively without affecting the protective seal.

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In Miami’s humidity, hardwood faces additional stress from moisture in the air. Consistent indoor climate control is essential for hardwood preservation, which is why we recommend keeping AC running even when you’re away.

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